Conflict management

Brief Overview

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict and the aim is to improve effectiveness and performance in organisations.

Is conflict damaging your business and making your life miserable?

1. Workplace conflict is bad for business because it can lead to downturns in productivity and increases in absenteeism.
2. On an individual level, workplace conflict is both stressful and unpleasant
3. 25% of employees stated that conflict resulted in sickness and absence from work.
4. Equally alarming, nearly 10% reported that workplace conflict led to project failure and more than one-third said that conflict resulted in someone leaving the company, either through firing or quitting.

All of these negatives translate into real financial losses through lost production.

Conversely, reductions in employee conflict can lead to increased employee productivity, greater motivation and loyalty, lower medical costs, fewer workers’ compensation claims, and reduced litigation costs.

Welcome to this course on Conflict Management, where you will learn how to effectively deal with conflict and get lifestyles up and running and work productivity back to an acceptable norm.

 

This course has been divided into three separate modules with the following contents

Module 1  – What is Conflict?

• Types of conflict
• Conflict elements
• Personality traits
• Organisational factors
• Strategy solutions

Module 2 – Conflict Handling

• Handling styles
• Conflict outcomes – Positive
• Conflict outcomes – Negative
• Handling conflict
• 8 step handling plan

Module 3 – Conflict in the Organisation

• Conflict resolution roles
• Problem Employee
• How to deal with Employee
• Performance evaluations
• Conflict management methods

 

Outcome

This is the second course in our series of courses for General Management.

The other two courses in the series are:

1. Innovate Problem Solving
2. Stress Management

All of these training courses will prove to be a valuable investment for you and will show you how you can impact your business productivity through proactive methods and techniques, in dealing with the various management issues that you will encounter in the workplace.