Brief Description

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict and the aim is to improve effectiveness and performance in organisations.

Is conflict damaging your business and making your life miserable?

• Workplace conflict is bad for business
• It can lead to downturns in productivity and increases in absenteeism
• It is both stressful and unpleasant
• 25% of employees stated it resulted in sickness and absence from work
• Almost 10% reported it led to project failure
• More than one-third said that it resulted in someone leaving the company, either through firing or quitting

All of these negatives translate into real financial losses through lost efficiencies.

However, reductions in conflict can lead to increased employee productivity, greater motivation and loyalty, lower medical costs, fewer workers’ compensation claims, and reduced litigation costs.

Welcome to this course on Conflict Management

Where you will learn how to effectively deal with conflict and get lifestyles up and running and work productivity back to an acceptable norm

 Module 1 – What is Conflict?                                                 

Conflict is one of life’s experiences that we all encounter often on a too regular basis.

It is a clash of interest and although the basis of conflict may vary it will always be a part of society and in the workplace, it sometimes seems as if some types of conflict are always with us.

Module 2 – The Seven Elements of Conflict                 

There are seven key elements of conflict that we need to understand

Module 3 – Managing Conflict                                                 

This course will deal with structural factors that have an impact on conflict situations as well as role expectations relating to the behaviors and expected activities of an employee and potential outcomes.

Module 4 – Conflict Handling Styles                                      

All people are different and just as there are different management styles, there are also different Conflict Handling Styles that we can adopt to assist in our conflict handling issues.

Module 5 – Expected Outcomes                                                 

One of the most common outcomes of conflict is that it upsets parties in the short run, however, conflict can have both positive and negative outcomes.

On the positive side, conflict can result in greater creativity or better decisions, while on the negative side it can cause upset and disillusionment

Module 6 – Eight Step Management Process                  

Management and conflict handling techniques and an 8 step management process plan

Module 7 – Roles and Problem Employees                            

Conflict resolution in organisations requires great courage and much consideration.

Where the conflict continues and a solution cannot be found, the issue needs to be escalated for professional assistance and there are three options and resolution roles available to us.

Module 8 – Management Methods                                          

The goal of conflict resolution is not to decide which person is right or wrong, it is to reach a solution that everyone can move forward with.

Methods that are available to management to assist in resolving ‘Conflict in the Organisation’, can be divided into indirect methods, which are aimed at managing the conflict, and direct methods, which are aimed at resolving the conflict.

Course Duration

This is a self-paced learning course you will have 30 days to complete the course from the date of receiving your login link.

Course Delivery

Once payment has been made, you will be registered on the system and a link will be released for you to access the course

Outcome

This is the second course in our series of courses for General Management.

The other two courses in the series are:

1. Innovate Problem Solving
2. Stress Management

All of these training courses will prove to be a valuable investment for you and will show you how you can impact your business productivity through proactive methods and techniques, in dealing with the various management issues that you will encounter in the workplace.